Refund policy

In order to ensure 100% healthy colonies, guaranteed to be free of mites and invasive pests, we are unable to accept returns.

However, if you are not completely satisfied with your order, please contact us with your name and a detailed description and we are happy to work with you for a quick resolution.

For any claims regarding beetle fatalities, you must contact us within 2 hours of delivery and provide video to confirm the condition of the beetles. If all conditions are met for live arrival, we will either issue a refund for the portion that died, less shipping, or ship you a new order equal to the amount that died.

Shipping costs are final and non refundable.

No refunds will be given if the Live Animal Guarantee is voided.