Live Arrival Guarantee

We make every effort on our part to ensure your order of Dermestid beetles arrive alive and healthy. If there is a problem with your order and you have complied with our conditions, we will work with you for quick resolution.

Conditions: You must take possession of your beetles within 2 hours of delivery at your home or business. Do not allow the beetles to sit around in the heat, sun, or cold…they will die. If this is not possible, please request that we mark your shipment “HOLD AT POST OFFICE FOR PICKUP” along with your phone number in the notes section during checkout. A USPS hold is free of charge, and they will contact you when your package arrives. This greatly increases the chance your beetles arrive alive in extreme weather. It is your responsibility to track the order in the USPS system with the supplied tracking number. If the beetles are delivered to a PO Box or held at the Post Office and not picked up within 24-hours of arriving the Live Arrival Guarantee is voided. If beetles are not accepted on first delivery attempt, the Live Arrival Guarantee is voided.

We always add an additional 10% of beetles in each order to account for any loss that may occur during shipment. If more than 10% of the beetles arrive dead and you have met the conditions of our guarantee, we will work with you to resolve the issue. IF YOU SUSPECT THERE IS A PROBLEM WITH YOUR ORDER DO NOT BREAK THE SECURITY SEAL AND CONTACT US IMMEDIATELY. Broken seals will void your Live Arrival Guarantee. For any claims, you must contact us within 2 hours of delivery and provide video to confirm the condition of the beetles. If all conditions are met for the Live Arrival Guarantee, we will either issue a refund for the portion that died, less shipping, or ship you a fresh order equal to the amount that died. Shipping costs are final and are not refunded.